FAQ's

What are the means of order and payment?

You can make your order and payment through:

Instagram, through direct message (deposit or transfer).
Visiting our showroom in Mexico City (by appointment).
If the shipment is to Mexico, through our online store www.talialanzstore.com, which receives payments through the Paypal platform.
If the shipment is to the United States, Canada, Europe, or Latin American, our online store is www.talialanzshop.com
Sending a WhatsApp message to +52 1 55 2521 9844 (Business hours: Monday to Friday from 11:00 am to 6:00 pm Mexico time).

What material are the accessories made of?
-Some of our pieces are made of 925 silver and others of a silver alloy with brass and gold plate. If the piece has stone, it is natural. In case the pieces have eyes, these are made of hand-blown glass.

Do the charms include a chain?
-Unless the description of the piece indicates it, our charms include a laminated gold chain.

What is the shipping period?
-Except for PRE-ORDER items, the shipping period is 3-4 weeks.

What are the guarantees?
-You can review the guarantees of our pieces in the following page Warranty

Can I get my piece wet or take it to the beach?
-You can review the care of our pieces in the following page Care Instructions

Shipping information:

Estimated delivery times are 3-4 weeks.
Shipments have a cost depending on the geographical area.
-United States: $15 usd.
-Canada: $20 usd.
-Europe: $35 usd.
-Latin America and the Caribbean: $40 usd.

Orders in PRE-ORDER (presale) have a delivery time of approximately 5-6 weeks after the date of purchase.

Orders can be made through:
-Online store www.talialanzshop.com
-Whatsapp +52 1 55 2521 9844
-Direct message on Instagram (@talialanz)
-Email (hola@talialanzstore.com).